Privacy policy

At AVORA LEATHER, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website or placing an order with AVORA LEATHER, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website, create an account, place an order, contact us, or interact with our services:

  • Name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • IP address
  • Device and browser information
  • Website usage data
  • Cookies and similar tracking information

Please note that payment information is processed securely through trusted payment gateway partners. AVORA LEATHER does not store complete card, UPI, net banking, or wallet payment details on its own servers.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders
  • To confirm payments and order status
  • To provide customer support
  • To manage returns, exchanges, refunds, and shipping queries
  • To send order updates, invoices, and tracking information
  • To improve our website, products, and customer experience
  • To prevent fraud, misuse, or unauthorized transactions
  • To send offers, updates, or promotional messages only where permitted or opted in
  • To comply with applicable legal, tax, accounting, and regulatory requirements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and support marketing or analytics activities.

You may choose to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

Marketing Communication

We may send promotional messages, product updates, offers, or brand communication through email, SMS, WhatsApp, or other permitted channels only where allowed by law or where you have provided consent.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

Sharing of Information

We may share your information with trusted third parties only when required to provide our services, complete your order, or comply with legal requirements.

This may include:

  • Payment gateway partners
  • Shipping and courier partners
  • Website hosting and technology service providers
  • Analytics and marketing service providers
  • Customer support tools
  • Legal, tax, accounting, or regulatory authorities where required

We do not sell your personal information to third parties.

Data Protection and Security

We use reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform, website, or data transmission method can be guaranteed to be completely secure. Customers are advised to keep their account login details, OTPs, and payment information confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes mentioned in this Privacy Policy, including order processing, customer support, returns, refunds, legal compliance, tax records, fraud prevention, and business records.

When your personal information is no longer required, we will delete, anonymize, or securely store it as required by applicable law.

Your Rights

You may request access to, correction of, updating of, or deletion of your personal information by contacting us.

You may also withdraw consent for promotional communication at any time.

Please note that certain information may be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or order-related purposes.

Children's Privacy

Our website and products are intended for general customers and are not directed specifically toward children.

We do not knowingly collect personal information from children without appropriate consent as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, or social media platforms.

AVORA LEATHER is not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read their privacy policies before sharing any personal information.

Changes to This Privacy Policy

AVORA LEATHER may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or customer service process.

The updated policy will be posted on this page with the revised effective date.

Privacy Contact

For privacy-related questions, data correction requests, deletion requests, or customer support, please contact us:

  • Email: info@avoraleather.com
  • WhatsApp/Phone: +91 92741 25627
  • Support Hours: 10:00 AM to 7:00 PM
  • Address: C519, Siddhi Vinayak Business Tower, Behind Adani CNG Pump, Behind DCP Office, Beside Kataria Automobile, Makarba, Ahmedabad - 380051, Gujarat, India

We aim to respond to privacy-related requests and customer queries as quickly as possible during our support hours.