Refund policy

Return & Refund Policy

At AVORA LEATHER, every pair is handcrafted with care using genuine leather. As handmade leather products may naturally have slight variations in texture, shade, finish, and grain pattern, we request you to read this policy carefully before placing your order.

Returns & Exchanges

We accept return or exchange requests within 7 days from the date of delivery only in the following cases:

  • You received a damaged product
  • You received the wrong size due to our dispatch error
  • You received the wrong design or item
  • The product has a manufacturing defect

To be eligible for return or exchange, the product must meet all the conditions below:

  • The shoes must be unused and only tried indoors on a clean surface
  • The shoes must be returned in the original box and packaging
  • The original invoice or proof of purchase must be included
  • The return or exchange request must be raised within 7 days of delivery
  • The product must pass our quality inspection after we receive it

Cases Not Eligible for Return or Refund

Returns or refunds will not be accepted in the following cases:

  • Incorrect size selected by the customer while placing the order
  • Change of mind after purchase
  • Personal preference related to style, color, shape, or fit
  • Normal wear and tear
  • Damage caused by water, moisture, stains, rough use, or improper care
  • Minor finishing variations due to the handmade process
  • Natural leather creases, wrinkles, grain patterns, small marks, or slight color differences
  • Custom-made or made-to-order footwear

Please note that genuine leather is a natural material. Small marks, texture differences, wrinkles, grain patterns, and shade variations are part of its authenticity and should not be treated as defects.

Size Exchange Policy

We offer a one-time size exchange within 7 days of delivery, subject to stock availability.

If the customer has selected the wrong size while placing the order, the product will not be eligible for refund. However, a one-time size exchange may be provided.

Size Exchange Terms

  • The customer is responsible for return courier charges
  • The replacement pair will be shipped by AVORA LEATHER at no additional delivery cost
  • Exchange will be processed only after the returned pair passes quality inspection
  • If the requested replacement size is not available, our team will guide you with the available options

Shipping Charges for Returns & Exchanges

If the issue is due to a damaged product, wrong item, wrong design, wrong size sent by AVORA LEATHER, or a manufacturing defect, AVORA LEATHER will take responsibility for the return and replacement process.

For size exchanges due to incorrect size selection by the customer, the customer will bear the return courier charges. AVORA LEATHER will ship the replacement pair at no additional delivery cost after quality inspection approval.

Refund Policy

Refunds are issued only when:

  • A replacement or exchange is not possible
  • The requested product or size is out of stock
  • The issue is approved by our quality inspection team

Refund Terms

  • Refunds are processed only after the returned product passes quality inspection
  • The refund amount will be credited to the original payment method only
  • Refund processing may take 5 to 7 working days after approval
  • Cash refunds are not provided in exchange-related cases
  • Shipping or COD charges, if any, may not be refundable unless the issue is due to an error from AVORA LEATHER

Cancellation Policy

Orders can be cancelled before dispatch only. Once the order has been dispatched, cancellation will not be possible and the return or exchange policy will apply.

For prepaid orders cancelled before dispatch, the refund will be processed to the original payment method within 5 to 7 working days.

Return Process

To request a return or exchange, please follow these steps:

  • Contact our support team within 7 days of delivery
  • Share your Order ID along with clear photos or videos of the issue
  • Our team will review your request and provide approval within 24 to 48 hours
  • Ship the product only after receiving approval from our team
  • After the returned product is received and inspected, the exchange or refund will be processed as applicable

Handmade Product Note

Each AVORA LEATHER pair is handcrafted and not machine-finished. Minor differences in texture, finish, stitching, shade, grain, or natural leather marks are part of handmade craftsmanship and make every pair unique.

Contact for Return or Exchange

For return, exchange, or refund support, please contact:

  • Email: info@avoraleather.com
  • WhatsApp/Phone: +91 92741 25627
  • Support Hours: 10:00 AM to 7:00 PM

We aim to review all return, exchange, and refund requests as quickly as possible and provide a clear response within 24 to 48 hours.

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